Birchwood Ford, Eastbourne- Pants

[widu13]

Okay, dropped my Gal off last night for the Flywheel recall, so they could finish it today. (Booked in last week) No courtesy cars were available. Rang at 1.30 pm only to find they hadn't even started it. We'll ring you to let you know what's happening says they. Just phoned back and they said it wasn't ready but should be tomorrow morning. I asked for a courtesy car and was told they hadn't one. I asked to speak with the service manager and they rang back offering a Fiesta which I had to go and collect!

 

Totally diabolical service. I bet the salesmen aren't driving home in Fiestas. This is not the first problem I've had with them..it's the 3rd! There won't be a 4th!! Ist time was a service not being carried out properly which I had to check up on, and the 2nd was when the compressor went on the aircon which was replaced under warranty but took them 1 1/2 weeks.

 

Why can't they provide the service that they are being paid for...and what bloody use is a Fiesta to me :rolleyes:

[mumof4]

when our car went into a garage last year...we were given a nissan micra as a courtesy car!!try fitting 4 kids and 2 adults in that!!was not funny. :rolleyes:

[widu13]

Okay. Got 'em to deliver it home which they grumbled about. The wife took it back and had to drive it away. She phoned me saying that it was really sluggish. She phoned Birchwood Fraud and the service manager said, "Oh, yes there's a nick on a pipe to the engine, it must have split. We've got the part on order and we were going to call you tomorrow when it came in."

 

Funny that, no one mentioned it when it was dropped off. I've now driven it and it seems like the turbo isn't kicking in properly. MAF? The clutch pedal is slightly graunchy, but this might improve.

 

And just to add insult to injury someone has paddled oil onto the light grey carpet inside as well.

 

We are now expected to drop it back to them again to sort out. <_<

[widu13]

My wife got it sorted out today. Took them 3 1/2 hrs to fit the new "mystery" pipe and to clean the drivers side (only) carpet. They did not return the recall notice with the tear off slip verifying the recall was done stating, "Something will come from Ford to confirm it's been done". Wow, Ford are going to take the time out to contact me personally!! See, I AM special :D So all in all, that's 9 hrs labour. Somehow I don't think Ford will paying that :D

[gazzer666]

Birchwood Ford in Hastings aren't much better.

 

Took my car in for it's first 10k service on Saturday, knew it had a blown headlight beforehand but didn't mention it to them.

 

When I got the car back I noticed the bulb was still blown, but the tick sheet showed they had 'inspected' the lights and that they were all ok. Doesn't inspire great confidence. Couldn't be bothered to tell them, will now change myself.

 

Also denied my wife a courtesy car last time as she had 3 points on her licence (which had expired over 10 years ago). Said their insurers wouldn't cover it. Now, if we had moved house and applied for a new licence then the points would not have been shown as they are expired, so what does it matter??? Seems like she was penalised for not having moved house, which is crazy!!!

 

Anyway, their overall service seems shoddy, courtesy cars are old 'Kas' if your've lucky, never wash your car either after a service.

 

Overall, thoroughly recommended :-)